Privacy Policy

This Privacy Policy applies when you visit iiptvuk.store, contact IPTV UK, place an order or use an enabled support feature. IPTV UK, as operator of the website, is responsible for deciding how personal information submitted through these channels is used.

We aim to use only the information reasonably needed to answer enquiries, process orders, provide activation and setup assistance, keep the website secure and meet legal or accounting responsibilities.

The information collected depends on how you interact with the website. It may include:

• Identity and contact details, such as your name, email address, WhatsApp number, country and any details included in a message.
• Order information, including the plan selected, number of connections, amount, activation status and support history.
• Device and setup details you choose to provide, such as device type, operating system, app name and technical symptoms.
• Technical and security information, which may include IP address, browser type, timestamps, request logs and session identifiers generated by the hosting environment.
• Payment-related references supplied by a payment provider. IPTV UK should not need your full card number or online-banking credentials.

Please do not send passwords, full payment-card details or information that is not necessary for support.

When you submit a contact form or checkout request, the information is used to respond, verify the request, process the selected subscription, deliver activation details and maintain a useful record of the conversation.

Our lawful basis will depend on the context. It is usually necessary to take steps at your request or perform a contract, to comply with a legal obligation, or to pursue legitimate interests such as preventing fraud, supporting customers and protecting the website. Where consent is the appropriate basis, you may withdraw it at any time.

The checkout requests a security token from the server. This may create a standard PHP session cookie so the server can associate that token with the current browser session. It is used for security and is normally temporary.

Where the optional website chat widget is enabled, it uses browser local storage for a session identifier. These values remain on the device until browser storage is cleared.

The supplied website code does not currently include analytics or advertising trackers. If non-essential analytics or marketing technology is introduced, the Cookie Policy will be updated and consent will be requested where UK law requires it.

More detail is available in the Cookie Policy.

IPTV UK may review aggregated operational information, such as page errors, support themes and device categories, to improve guides and customer service. We do not currently deploy a third-party web analytics script in the supplied site code.

If an analytics provider is added later, we will assess the data collected, configure it to minimise unnecessary information and provide an appropriate consent choice before non-essential storage or access takes place.

Reasonable technical and organisational measures are used to protect information against accidental loss, unauthorised access, alteration or disclosure. Current website measures include encrypted HTTPS when correctly deployed by the host, server-side session protection for the checkout token and validation within the order process.

No website or transmission method can be guaranteed completely secure. You should use trusted devices, protect your email account and avoid sharing activation credentials with anyone who is not authorised under your plan.

Information may be stored on the website host, in the support inbox, within approved communication tools and in records needed to manage orders. We keep information only for as long as reasonably necessary for the purpose collected.

• Enquiry records may be retained while the matter remains active and for a reasonable follow-up period.
• Order and transaction records may be retained for customer support, disputes, fraud prevention and any accounting period required by law.
• Security logs are generally kept for a shorter operational period unless they are needed to investigate an incident.

When information is no longer required, it is deleted, anonymised or securely archived as appropriate.

We may share the minimum necessary information with service providers that help operate the website, host data, process payments, deliver email or messaging, prevent abuse and provide technical support. Those providers may act as processors or as independent controllers for their own services.

Information may also be disclosed where required by law, to establish or defend legal rights, to investigate fraud or security incidents, or as part of a genuine business reorganisation with appropriate safeguards.

We do not sell personal information to advertisers.

The website and paid subscription are intended for adults who can enter into a contract. IPTV UK does not knowingly collect personal information directly from children.

If you believe a child has submitted personal information without appropriate involvement from a parent or guardian, contact us so the situation can be reviewed and the information removed where appropriate.

The website is focused on the United Kingdom but may be accessed elsewhere. Hosting, messaging or payment providers may process information in other countries. Where a restricted international transfer occurs, we expect an appropriate legal mechanism and proportionate safeguards to be used.

Users outside the UK may also have local privacy rights. We will consider a valid request in light of the law that applies to the relevant processing.

Depending on the circumstances, UK data protection law may give you rights to access personal information, correct inaccurate data, request deletion, restrict or object to processing, receive certain data in a portable form and withdraw consent.

To make a request, email [email protected]. We may need enough information to verify identity and locate the relevant records. You may also complain to the UK Information Commissioner’s Office if you remain concerned.

We may update this policy when the website, suppliers or legal requirements change. The revised version will be published on this page with a new “Last updated” date. Material changes may also be highlighted on the website or through an appropriate customer communication.

For privacy questions, data rights requests or concerns about how information has been handled, contact:

Please include “Privacy” in the subject line and avoid sending identity documents unless we specifically request a suitable verification method.